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Playpen.eu with a wide range of play yards made of wood, metal or plastic.
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Right of withdrawal

Right of withdrawal.

Also known as a trial period or right of dissolution.

As a consumer you are entitled to a 14-day trial period. The period starts on the day of receipt or delivery of the product (even if delivered to the neighbors). In these 14 days you have the time to assess whether the product meets your expectations. If this does not meet your expectations, you can make this known within 14 days using the cancellation form below.

After receiving the return instructions you have a period of 14 days to return the product. The total amount of the invoice will be refunded after receiving the product in approx. 2 working days (maximum 14 days after registering return) with the same payment method / to the same account number as with which you paid. Changing security means / account number is not possible due to security reasons.

If use is made of the right of withdrawal, the costs of return will be borne by the buyer.


Conditions for the right of withdrawal.

It is desirable that the product and packaging are treated with care. Bear in mind that returns are only possible in original unwritten packaging, undamaged and with all accessories (as far as reasonably possible). If the product is damaged or the packaging is damaged more than is necessary to assess the product, then in the extreme case a reduction in value can be charged to you.



Exclusion of the right of withdrawal.

Exclusion of the right of withdrawal applies to the following articles / services:

- Damaged or defective due to use
- Which are created by playpen.eu to specifications of the customer, also to be described as "personal design, customized and / or this product is made especially for you"
- Due to their nature / size, they cannot be returned without special logistics

Costs in case of cancellation.

If use is made of the right of withdrawal, the costs of return will be borne by the buyer. The costs depend on the product ordered such as size / weight and provider / postal company (see table with average costs). Price changes reserved. For the exact shipping costs, we recommend that you consult the website of the carrier.

Mailbox package € 3.90
Package up to 10 Kg € 6.75
Package up to 30 kg € 13.25
All prices include VAT

Before we welcome you to the world of play yards, Playpen.eu, we want to offer you a cookie first. This is necessary for an optimal user experience such as remembering your shopping cart content, but also for statistics, optimizing the website and analyzing the user flow anonymously. We do not, of course, share or store any personal information.