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Warranty & complaints


For all items purchased via, the statutory warranty applies at least unless otherwise stated in the product description.

Despite all checks and care, it can happen that a product does not function properly. In this case, will provide you with a suitable solution as soon as possible, which may include replacement, repair or reimbursement. If these fall within the warranty period, there are no costs involved. Damage caused by your own actions is not free of charge.

Warranty card.

The invoice that you receive by e-mail is also your guarantee certificate. If you want to make use of the warranty conditions, then keep this handy for a quick settlement.

Defect outside the warranty period?

It can of course occur that a product just outside the warranty period becomes defective. In such a case you can send an e-mail with a description of the defect + invoice number and we will gladly think along with you about a solution.


Complaints can be made via will always take complaints seriously, record them carefully and handle them as quickly as possible. Complaints will be treated confidentially. If the complaint is well-founded, will take appropriate solutions / measures to meet you as well as possible and to prevent recurrence where possible.

If you believe that your complaint has not been handled correctly, it is possible to register your complaint for mediation via Stichting Webwinkelkeur which can be found via the following link:

You also have the option to report your complaint via the ODR platform which can be found via the following link: If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.
All prices include VAT

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